ILT & vILT

Audience: All employees who are a part of Company X’s customer service team. The employees are college-educated and vary in age. 

Problem: Company X is experiencing a significant decline in customer satisfaction rates which is negatively impacting Company X’s revenue and reputation. Customers are reporting inconsistent service quality, slow response times, and a lack of empathy from customer service representatives. 

Solution: This training will equip Company X’s customer service team with the skills and knowledge to provide consistently outstanding service. Participants will learn the key components of excellent customer service and practical strategies to maintain a positive attitude. Company X wants to achieve a 20% increase in customer satisfaction scores within six months. 

Tools: Microsoft PowerPoint, Canva

Highlights: 

• Interactive elements using Mentimeter, chat discussions, and breakout rooms

• Participant Guide

Click to see additional deliverables for this training: Participant Guide